Ever wonder how to keep the number of bugs and feature requests down?
November 24, 2006
Easy, just needlessly close every Trac ticket that comes in. Let’s take this one for example. Why was it closed? Because the guy’s grammar was imperfect and he did not state word for word that “This feature is a request to fix the problem that…” or some other crap like that?
I wonder if Ryan hadn’t committed this one if it would’ve been closed for not being stating that “This patch fixes a bug in bookmark-template.php that is based on the input data that I tested with for the following 20 million cases. The Problem is that there was a typo in some other commit, the solution is to fix that typo.”
November 29, 2006 at 2:02 am
Come on, you know that’s not why it was closed. The ticket presented a solution without a problem. “X isn’t user-configurable” isn’t a problem in and of itself. A problem would be something like “Beacuse X isn’t user-configurable, Y undesirable situation results.”
November 29, 2006 at 7:13 pm
@Marc
If it’s listed as an enhancement, why does Y need to be a specific undesirable situation? Aren’t enhancement tickets for putting in feature requests that a user feels might improve the software whether or not there’s a flaw that it corrects? Maybe I’ve misunderstood.
In any case, Y was implied and if it really needed clarification, just closing the ticket and admonishing who submitted it is along the lines of what Robert is saying. If it was a dupe, it should be marked as such. What a waste of time how it was handled led to. That can’t be argued with (well, it could, but it would just continue the pissing contest that went on there).
Gmail is a bad comparison, btw. I have no idea how often they autosave and it’s very annoying… after a crash you have no idea what you may or may not get back (though I’m trying to get away from Google services all together). Most programs I’ve used that have a specific autosave feature tend to let the user configure the interval by a choice of either time or words/characters typed. It’s useful for those of us that tend to be paranoid.
From an enduser (albeit slightly advanced) perspective, I’ve avoided ever bothering to submit a ticket after seeing how many perfectly legit submissions get treated.
I’m in no position to say anything about anything, but Robert has a valid point so I felt I should chime in.
June 4, 2007 at 8:30 pm
Hi Jim. Photos i received. Thanks